The encrypted database of LastPass can only be accessed with a master password. This password must be created directly after starting the software. Unlike other password managers, LastPass gives users the possibility to set a reminder in the event that they forget the master password. You can then use all LastPass functions. Users can create strong passwords in just a few clicks with the password generator. The length of the passwords can be set from 4 to a maximum of 100 characters and it can be configured whether the generated passwords should be pronounceable, which character types are to be used (lowercase and uppercase letters, special characters, and numbers), and whether the generator should avoid ambiguous characters. In addition to creating passwords, LastPass takes a lot of the users’ work off their hands – if they want. There are free add-ons available for most browsers, with which the software takes over the laborious manual completion of online forms. Users can just sit back and let LastPass do the work. When visiting websites for which LastPass has stored access data, the software automatically fills in all fields. With the form wizard, users no longer have to remember or laboriously fill out any personal data. This makes online shopping much easier and safer. The handy Security test function can be found in the LastPass menu. The software checks the strength of all passwords and displays detailed statistics. Users can immediately see how secure their passwords are and when they last changed them. All existing weak passwords can be replaced with secure passwords using the Password generator. This only takes a short amount of time and makes using the computer and online browsing more secure.

LastPass has numerous security measures and is one of the safest programs of its kind. User data is encrypted exclusively at the device level and is never sent to the LastPass servers. If users wish to increase security even further, they can use two-factor authentication. Access to LastPass is secured through 2-factor authentication (2FA) using the free smartphone app. Users create a code with the app that is only valid for a few moments and then use it to log into the software. In the LastPass Share center, users can safely share their passwords and notes with various trusted persons and also add special contacts for emergencies. This allows trusted persons to access the stored data in emergencies if users are unable to do so themselves.

The support staff generally only speaks English but has a reputation for responding very promptly. On average, it only takes 1 hour for them to answer a support ticket. Customer support can only be reached on the website via the online form. LastPass has already won numerous awards in the many years that it has been on the market, and has been frequently praised by the trade press. At the end of 2017, the renowned Stiftung Warentest rated the Password Manager as “recommendable.” In an extensive comparative test between several password programs, LastPass took the first place. The trade journal “Chip” crowned LastPass as the winner at the beginning of 2018.